Question 1

What areas do you serve?

Accepted Answer

We’re a mobile service that moves seasonally. Starting mid-May 2026, we’re serving the Jackson Hole, WY area including Alpine and Grand Teton National Park. Additional Pacific Northwest locations are coming fall/winter 2026. Contact us to confirm if we can reach you.

Question 2

Do you offer emergency service?

Accepted Answer

Yes! We prioritize emergencies and work evenings and weekends. If you’re stranded or dealing with an urgent issue, call or text us immediately at 844-969-3888. We aim to respond within 1 hour unless we are in an area with no service. We don’t charge premium rates for emergencies.

Question 3

How much do you charge?

Accepted Answer

Every job is different, so we provide personalized quotes based on your specific situation. We’re committed to fair, transparent pricing with no hidden fees or emergency markups. Our initial diagnosis and service fee is $100 if you are located within ~35-40 miles (e.g., Jackson, WY). Contact us at 844-969-3888 for a personalized quote based on your issue.

Question 4

What payment methods do you accept?

Accepted Answer

We accept credit/debit cards (via Stripe) and cash. Payment is due upon completion of service.

Question 5

How quickly can you get to me?

Accepted Answer

It depends on your location and our schedule. For emergencies, we respond as quickly as possible, typically same-day. Scheduled maintenance is usually within 1–3 days. For remote locations, we’ll be transparent about travel time.

Question 6

What types of RVs do you service?

Accepted Answer

We service all types: Class A, B, and C motorhomes, fifth wheels, travel trailers, and toy haulers.

Question 7

Are you certified?

Accepted Answer

Yes. Beau is NRVTA Certified (National Recreational Vehicle Training Academy) and is currently pursuing his RVTI (RV Technical Institute) certification. We’re committed to continuous education and staying current with the latest RV systems.

Question 8

What if you can’t fix my problem?

Accepted Answer

We’ll be honest with you. If it’s beyond our scope or requires specialized equipment, we’ll tell you upfront and try to refer you to someone who can help. We’d rather be transparent than waste your time and money.

Question 9

Do you work on weekends?

Accepted Answer

Yes! We work evenings and weekends because RV problems don’t follow a 9–5 schedule.

Question 10

How do I schedule an appointment?

Accepted Answer

Three easy ways: call or text 844-969-3888 (fastest), email
contact@stratonrvservices.com, or use the online form on our Contact page.

Question 11

Why should I choose Straton RV Services?

Accepted Answer

Because we’ve been where you are. We’re full-time RVers who know what it’s like when something breaks and you can’t find help. We started this business to be the partner we wish we’d had — responsive, transparent, and reliable.

Question 12

What services do you NOT offer?

Accepted Answer

We’re upfront about our limitations. Currently we don’t offer generator repairs, solar installation, major diesel engine work on large Class A motorhomes, structural body/frame repairs, full roof replacements, or services that require slides to be pulled out. This list may change as we expand.

Frequently Asked Questions