Frequently Asked Questions

We’re a mobile service that moves seasonally. Starting mid-November 2026, we’re serving the greater Seattle area, mostly towards the north east towards Skykomish, but we are flexible. Contact us to confirm if we can reach you.

Yes! We prioritize emergencies and work evenings and weekends. If you’re stranded or dealing with an urgent issue, call or text us immediately at 844-969-3888. We aim to respond within 1 hour unless we are in an area with no service. We don’t charge premium rates for emergencies.

Every job is different, so we provide personalized quotes based on your specific situation. We’re committed to fair, transparent pricing with no hidden fees or emergency markups. Our initial diagnosis and service fee is $100 if you are located within ~35-40 miles (e.g., Jackson, WY). Contact us at 844-969-3888 for a personalized quote based on your issue.

We accept credit/debit cards (via Stripe) and cash. Payment is due upon completion of service.

It depends on your location and our schedule. For emergencies, we respond as quickly as possible, typically same-day. Scheduled maintenance is usually within 1–3 days. For remote locations, we’ll be transparent about travel time.

We service all types: Class A, B, and C motorhomes, fifth wheels, travel trailers, and toy haulers.

Yes. Beau is NRVTA Certified (National Recreational Vehicle Training Academy) and is currently pursuing his RVTI (RV Technical Institute) certification. We’re committed to continuous education and staying current with the latest RV systems.

We’ll be honest with you. If it’s beyond our scope or requires specialized equipment, we’ll tell you upfront and try to refer you to someone who can help. We’d rather be transparent than waste your time and money.

Yes! We work evenings and weekends because RV problems don’t follow a 9–5 schedule.

Three easy ways: call or text 844-969-3888 (fastest), email contact@stratonrvservices.com, or use the online form on our Contact page.

Because we’ve been where you are. We’re full-time RVers who know what it’s like when something breaks and you can’t find help. We started this business to be the partner we wish we’d had — responsive, transparent, and reliable.

We’re upfront about our limitations. Currently we don’t offer generator repairs, solar installation, major diesel engine work on large Class A motorhomes, structural body/frame repairs, full roof replacements, or services that require slides to be pulled out. This list may change as we expand.